At NestStock.shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please review our refund and return policy below.
1. Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items purchased on sale or with a discount.
- Custom or personalized wall clocks.
- Gift cards.
- Items damaged due to misuse or improper handling.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed within 5-10 business days. The refund will be applied to your original method of payment.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong or defective item).
4. Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Verify your bank account or credit card statement.
- Contact your credit card company or bank, as processing times may vary.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product. Once your request is approved, we will guide you through the exchange process.
6. Shipping Returns
To return your product, you will be responsible for paying for your own shipping costs unless the return is due to our mistake (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.